OK, it's not old, but the problem of getting good service/ staff is.  I was sent this dialogue by a friend in work.  I have changed his surname; otherwise it is as written. Enjoy! _____ You might like this: It’s a transcript of a conversation I had with my dentist’s receptionist. The basic principle is that you have to ring up and speak to the receptionist who deals with your dentist – they WILLL NOT deal with another dentist’s patients and that’s been drummed into the patients for years……… Me: Rings dentist Dentist Receptionist: Hello Me: Hi – I wonder could you put me through to the receptionist that deals with Mark’s appointments Dentist’s Receptionist: Any one of us can deal with that Me: OK, Thanks – could I make an appointment with Mark Please? Dentist’s Receptionist: Mark Who? Me: Eh, sorry? Dentist’s Receptionist: Mark WHO? Me: Mark….. the Dentist….. Dentist’s Receptionist: He doesn’t work here anymore – his calls are b...